Apply to Join Our Team
Administrative Assistant
We are seeking a proactive and detail-oriented Administrative Assistant to support our property management operations. The ideal candidate will play a key role in ensuring smooth day-to-day business functions by handling administrative duties, guest communication, and coordination across departments. This role requires excellent organizational skills, attention to detail, and the ability to work independently.
Administrative Assistant Job Description
About Us
We are a short-term rental management company specializing in high-quality Airbnb properties. With a strong reputation for delivering excellent guest experiences and maintaining top-tier listings, we’re looking for a detail-oriented Administrative Assistant.
About The Role
We are seeking a proactive and detail-oriented Administrative Assistant to support our property management operations. The ideal candidate will play a key role in ensuring smooth day-to-day business functions by handling administrative duties, guest communication, and coordination across departments. This role requires excellent organizational skills, attention to detail, and the ability to work independently.
Key Responsibilities:
Administrative Support
- Manage emails, calls, and correspondence for the team.
- Maintain company records, databases, and filing systems.
- Prepare reports, spreadsheets, and perform data entry for management.
- Draft, format, and maintain company policies, SOPs, and staff handbooks.
- Support onboarding of new staff and contractors with required documentation.
- Assist with general administrative tasks and ad-hoc projects as required.
Scheduling & Coordination
- Assist with scheduling meetings, property viewings, and inspections.
- Coordinate with housekeeping and maintenance teams to ensure tasks are completed efficiently.
- Liaise with external contractors and suppliers when needed.
Finance & Reporting
- Prepare monthly owner statements in collaboration with the Finance Manager.
- Track staff incentives, bonuses, and performance-related rewards.
Guest Relations
- Handle guest communication via phone, email, and booking platforms (Airbnb, Booking.com, direct bookings).
- Manage guest damage claims across all booking platforms, including follow-ups to resolution.
Property Operations
- Coordinate basic maintenance and housekeeping tasks, ensuring high-quality standards.
- Oversee outsourced maintenance when required and ensure timely completion of work.
Requirements
- Previous experience as an administrative assistant, office assistant, or in a property management environment (preferred).
- Strong organizational and multitasking skills.
- Excellent written and verbal communication.
- Proficient in Microsoft Office / Google Workspace (Docs, Sheets, Drive).
- Knowledge of property management systems, booking platforms, or accounting software is advantageous.
- High attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
Key Attributes
- Professional, friendly, and customer-focused.
- Reliable and adaptable to changing priorities.
- Strong sense of responsibility and confidentiality.
- Solution-oriented mindset.
Outcome of the Role:
Ensure guests enjoy an excellent stay and leave high-quality reviews.
This is achieved by maintaining properties in top condition, upholding the highest cleaning standards, and providing professional, responsive communication with every guest.
To Apply:
Be sure to include your experience
Do Not phone us – we will reach out to you should you meet our requirements and qualify for the next step in the application process.